What goes in to ServiceDesk?

You can use this form to request support and advice about ICT issues at R.E.A.L.

• When hardware breaks, such as a laptop, desktop or iPad.
• When you want to install new software.
• When software is not working.
• When you need help to use software
• When you need ideas and advice about teaching with ICT as a tool for learning across the curriculum.

We don't support the following, please contact the lead for these areas - in brackets.

• R.E.A.L website updates (Richard Williams)
• Mobile phones and mobile phone contracts (Dave Roberts)
• Photocopying (Dave Roberts)
• Internet from the telephone exchange to your centre (Dave Roberts)
• Security systems (Dave Roberts)
• Advice on the Computing Curriculum - the teaching of ICT/Computing (Richard Williams)
• Requesting a laptop, desktop or tablet (Richard Smith - please search for article on requesting new hardware)